For Singapore and Malaysia, purchases below SGD$60 will incur a minimum shipping cost of SGD$5 only.

For all other international locations, you may select an item and proceed to the checkout page. Once you have entered your delivery address and details, we will calculate the charge automatically. 

Our charges are NOT inclusive of custom taxes and duties.

While we accept deliveries to hotels, you will need to provide the name of the hotel, address and the room number. Deliveries will only be made to the hotel reception, and you are required to inform the reception of a pending delivery. Once the order has been delivered to the reception, it will be considered as delivered. prettyFIT.com.sg shall not be held responsible for any lost orders after goods have been accepted by the hotel reception.

We do not deliver to PO boxes, military and restricted areas, checkpoints, all naval ports and Jurong Island.

For all local and international orders, once your order is sent for delivery, you will receive a shipping notification and tracking number via email. You may check on your delivery status with the link that is included in the email.

We aim to process all orders within 3 - 5 working days from the date of order (excluding weekend and public holidays). This could vary with circumstances such as festive seasons, peak shopping promotions (BFCM), online security checks, shipping restrictions, payment authorization, packing and dispatching of orders.

All Singapore orders will be delivered within 2 working days after the order has been processed. A delivery confirmation email will be sent once your order is on its way.

For international orders, delivery timelines vary depending on our appointed logistics partners and their respective networks. All international shipments are sent via air freight to ensure timely delivery.

For local orders, should the delivery attempt fail twice, a re-delivery fee of S$5 will apply. Alternatively, you may opt to do self-collection at any of our stores for speedier pickup.

For international orders, please reach out to the email link that is included in the shipping notification together with the tracking number to enquire on the re-delivery status.

Unfortunately, we are unable to redirect or change orders once your order is confirmed. Kindly ensure the correct shipping address has been provided before making payment.

You may collect your item only after receiving the confirmation email stating that it is ready for pickup. Once notified, you may visit the selected store during operating hours to collect your order..

At prettyFIT, every product is thoughtfully handcrafted using premium materials and superior craftsmanship. If for any reason you are not completely happy with your purchase, we're here to help.

Please contact our Customer Care Team at hello@prettyfit.com.sg and we will get back to you within 3 working days.

We would be happy to help you get the correct fit! You may refer to our Exchange Policy and its respective procedures or alternatively, contact our Customer Care Team at hello@prettyfit.com.sg and we will get back to you within 3 working days.

All orders are currently shipped out of Singapore.

To view the list of countries we ship to and the applicable postage charges, simply add an item to your cart and proceed to checkout. After entering your delivery address, the shipping fees will be automatically calculated. If the shipping charges are not displayed, it means we are
currently unable to deliver to your selected destination.

For international orders, duties, taxes, and customs fees may be imposed by the destination country and are NOT INCLUDED in the item price or shipping charges. Any such charges are the responsibility of the recipient and must be settled directly with the local customs authorities. prettyFIT has no control over these fees and is unable to advise on the exact amount, as customs policies and charges vary by country.